Simple help desk software converting support emails into manageable tickets.
System Requirements:
- OS: Windows 7 or higher (for self-hosted) or cloud-based browser access
- RAM: 2 GB or more
- Disk Space: 100 MB (self-hosted)
- Browser: Chrome, Firefox, or Edge for cloud version
Developer: Helpium Team (Independent Developer Group)
Helpium
- License: Free
- Version: Latest Update
- Security:
Safe to Download
Helpium is a lightweight yet effective help desk and ticket management system built for small teams and startups. It streamlines customer support by organizing incoming support emails into manageable tickets, enabling faster response times and improved customer satisfaction.
Main Functions
- Converts emails into support tickets automatically.
- User-friendly interface for ticket management.
- Ticket prioritization, filtering, and tagging.
- Built-in analytics and reporting tools.
- Multi-agent support with role-based permissions.
User Benefits
- Centralized support management through a unified dashboard.
- Faster response time by prioritizing critical issues.
- Better collaboration between multiple agents.
- Improved customer service with clear tracking of issue history.
- Minimal setup required—get started in minutes.
